From check-in to check-out
The Cugó Gran Experience that sets us apart
At Cugó Gran Collection, we believe that every stay should be more than just a night away from home. It should be a journey of comfort, personalised service, and unforgettable moments. From the moment our guests step through the doors of our hotels to their final farewell, we strive to create an experience that lingers in their memories long after departure.
A warm welcome
The Cugó Gran Collection experience begins at check-in, where guests are greeted with warm smiles and a personalised welcome. Our reception teams go beyond the usual formalities, taking time to provide insights about the local area, recommendations for dining, and any special arrangements guests may have requested in advance.
“From the moment I walked in, I felt genuinely welcomed. The staff took the time to ask about my trip and made sure I had everything I needed for a comfortable stay.”
Each room at each of our hotels is designed to be a haven of relaxation. From high-quality linens and plush bedding to modern conveniences such as smart room controls, we ensure every detail caters to our guests’ comfort. Personalised touches, like handwritten welcome notes or locally sourced treats, add an extra layer of hospitality.
And in our hotel restaurants, whether enjoying a leisurely breakfast, a quick business lunch, or a candle-lit dinner, guests can expect a culinary journey. Our chefs create menus using locally sourced ingredients, offering a taste of regional flavours with an international twist.
At Cugó Gran Collection, we believe in making every stay unique. Our concierge services assist guests with anything from exclusive city tours and event reservations to arranging wellness treatments and fitness sessions. Business travellers benefit from our seamless conference facilities, while leisure guests enjoy access to one-of-a-kind experiences designed to enhance their journey.
A thoughtful farewell
As check-out approaches, our team ensures that guests leave feeling just as special as when they arrived. From efficient and seamless departures to thoughtful gestures like a farewell coffee or a personalized thank-you message, we make sure the final moments of their stay reflect the warmth and quality of the Cugó Gran experience.
“I’ve stayed at many hotels, but IBB Hotels truly stands out. It’s the little things – the warm goodbye at check-out, the handwritten card, and the genuine care from the staff. I’ll definitely be back!”
At Cugó Gran Collection, we don’t just provide accommodation, but we create experiences that inspire guests to return, time and time again. Whether it’s a business trip, a romantic getaway, or a family holiday, we ensure every guest enjoys a seamless blend of comfort, luxury, and heartfelt hospitality from check-in to check-out.
