Managing a luxury hotel
How Cugó Gran Collection cultivates an exceptional team
When it comes to running a luxury hotel, it’s not just about stunning views, exquisite rooms, and impeccable service. The secret to delivering an unforgettable experience lies in the heart of the hotel – the staff. At Cugó Gran Collection, we understand that creating a world-class experience for our guests begins with creating an exceptional environment for our team.
Our two properties, Cugó Gran Macina and the upcoming Cugó Gran Vittoriosa (opening later this year), represent the pinnacle of hospitality, where luxury meets the care and dedication of our exceptional staff. But how do we ensure that our team continues to shine, day in and day out? The answer is simple: we prioritize the psychological health of our employees, offer flexibility to balance their work and personal lives, and foster a culture of trust, collaboration, and support.
Prioritizing psychological health
In the hospitality industry, employees are the cornerstone of success. However, the demands of working in a luxury hotel environment can sometimes take a toll on mental well-being. At Cugó Gran Collection, we recognize that psychological health is just as important as physical health. We are committed to ensuring that every member of our team has access to the support and resources they need to thrive.
From regular check-ins to providing a safe space where employees can express their concerns, we make sure no one feels isolated or overwhelmed. We believe that when our team feels supported and cared for, they are empowered to deliver the level of service that sets us apart.
A fundamental approach: The care of every individual
Every person in our organization, from the front desk to housekeeping, from management to chefs, is valued as an integral part of the team. We believe that true luxury comes from the human touch, which is why we emphasize individual care and respect for each team member’s needs, preferences, and aspirations. By taking the time to nurture each person, we foster a culture of personal growth and fulfillment.
For instance, at Cugó Gran Macina, our employees undergo regular training to not only enhance their skills but to build a strong sense of belonging within the company. Whether it’s through personalized career development programs, team-building activities, or simply acknowledging milestones, we make sure that every individual feels recognized and appreciated.
Flexible working hours for a balanced life
In today’s fast-paced world, finding the right balance between work and personal life can be challenging. At Cugó Gran Collection, we understand that flexibility is key to maintaining a happy and productive team. That’s why we offer adaptable working hours, allowing our employees to balance their professional responsibilities with personal commitments.
Whether it’s spending more time with family or pursuing personal passions, we give our team the flexibility to recharge and come back to work feeling refreshed. This flexibility not only boosts morale but also helps to reduce burnout, creating a happier and more motivated workforce.
Collaboration, trust, support, and solidarity
Our philosophy is built on the principle that the success of a luxury hotel depends on how well its team works together. That’s why we place a strong emphasis on fostering a culture of collaboration and trust. At Cugó Gran Collection, we encourage open communication and create an environment where everyone feels empowered to contribute ideas and feedback.
We believe in supporting one another, both professionally and personally. This sense of solidarity is essential in maintaining a positive work environment where every team member feels part of something greater than themselves. From the management team to the newest staff members, we are all in it together; committed to delivering exceptional service while supporting one another every step of the way.
Reliability: The foundation of excellent service
Reliability is the backbone of any successful luxury hotel. At Cugó Gran Collection, we take great pride in our team’s ability to deliver consistent, top-tier service day after day. This is only possible when every individual is committed to doing their best, knowing they can count on their colleagues for support.
By building a team that is trustworthy, dependable, and always ready to step in when needed, we ensure that our guests experience the kind of seamless, unforgettable stay that they expect from a five-star hotel.
Looking ahead: Cugó Gran Vittoriosa
As we look forward to the opening of Cugó Gran Vittorisa later this year, we are excited to continue this philosophy of care and collaboration in a new, breathtaking setting. This upcoming property, set in the heart of a picturesque location, will offer all the luxury and elegance you expect from Cugó Gran, with a renewed commitment to building a team that thrives on mutual respect and personal well-being.
At Cugó Gran Vittorisa, just like at Cugó Gran Macina, we will continue to foster a working environment where employees feel supported and valued – because we know that a happy, healthy team is the secret ingredient to exceptional guest experiences.
At Cugó Gran Collection, luxury isn’t just about the guest experience; it’s about cultivating an environment where our staff feels valued, supported, and empowered. When you work with a team that is truly invested in both their own well-being and the success of the company, the results are nothing short of exceptional.
If you are looking for a rewarding career in a company that values trust, support, and professional development, we invite you to explore the upcoming opportunities at Cugó Gran Vittoriosa.
We can’t wait to welcome you to our properties, where the heart of our luxury service lies in the dedication and care of our incredible team.
