Job Category: Front Office Agent
Country: Malta

Are you driven by a passion for creating unforgettable guest experiences? Do you excel in the world of luxury hospitality? We are seeking enthusiastic and service-focused Front Office Agents to join our team at our extraordinary new 5-star property, set to open its doors soon. Be part of this exciting journey and help us deliver excellence from day one!


As a Front Office Agent, you’ll be the first point of contact for our guests, setting the tone for their stay with your warm welcome and professional demeanour. You’ll provide seamless check-ins and check-outs, address guest inquiries, and deliver tailored solutions that exceed expectations.

MAIN TASKS

• Greet and assist guests with a warm and professional attitude.

• Manage check-in and check-out processes efficiently.

• Handle guest inquiries, reservations, and special requests with accuracy.

• Provide concierge services, including recommendations and bookings.

• Coordinate with other departments to ensure guest satisfaction.

• Handle billing and payment transactions securely.

• Maintain knowledge of hotel offerings, events, and local attractions.

PERSONAL ATTRIBUTES AND SKILLS REQUIRED

• Previous experience in a front office or guest service role, preferably in a luxury hospitality setting.

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Proficiency in English language.

• Knowledge of property management systems (e.g., Optima, Opera, Fidelio) is a plus.

• Ability to work flexible hours, including evening, weekends and holidays.

• A genuine passion for hospitality and guest satisfaction.

WHY CUGÓ GRAN?

• Enjoy a competitive salary package.

• Job security through indefinite employment contracts

• Take advantage of exclusive perks for you and your friends at our IBB and Cugó Gran Hotels, as well as our restaurants.

• Earn a bonus by referring talented individuals to join our team.

• Benefit from our relocation support, including subsidized accommodation.

• We offer complimentary meals during your shifts.

• We offer a private health insurance.

Join us in creating unforgettable moments for our guests and contributing to the success of our esteemed Cugó Gran Collection.

Apply now by sending us your current CV by e-mail to: hr@ibbhotels.com.

Applicants already residing in Malta will be given preference.

Apply for this position

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