As a Front Office Agent, you will play a crucial role in creating an exceptional guest experience at our hotel. Your warm and friendly personality will make guests feel welcome and valued, while your strong organizational and problem-solving skills will ensure that their needs are met efficiently and effectively. You will be the face of our hotel, and your commitment to providing outstanding customer service will help us build a loyal and satisfied guest base. If you have a passion for hospitality and enjoy working in a dynamic and exciting environment, we invite you to join our team!
Personal Attributes – key success factors
- To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation.
- To use discretion and tact when dealing with guest enquiries, challenges or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.
- To work closely with all departments to ensure standards are maintained at all times and to coordinate with department heads the resolution of departmental issues.
Front Office Duties
- Manning the reception desk and greeting guests upon arrival;
- Processing arrivals and departures in line with the Group’s hotels standards;
- Taking a proactive approach to the front office activities, anticipating potential sales opportunities and any concerns that may arise;
- Handling any queries in a friendly and efficient manner and take the necessary action when required;
- Ensuring VIP allocations are made and amenities arranged;
- Fulfilling all guests needs and requirements;
- Handling all formalities of checking in and out efficiently and courteously;
- Action and follow-up on all guest queries;
- Putting guest care as a priority, with every effort being made to meet guests’ needs and demands;
- Ensure a high level of customer service is maintained at all times;
- Conducting show-rounds of property as instructed by the management, and for any walk-ins;
- Perform data entry and filing activities;
- Keep work area clean and tidy on a constant basis;
- Follow on Hotel Fire procedures and Health and Safety measures.
Skills and attributes
- Has a charismatic personality
- Must be IT proficient
- Excellent verbal and written communication skills in English. Knowledge of another language would be considered an asset
- Capable of managing multiple tasks and responsibilities with ease.
- Well organized and detail oriented.
- At least 6 months experience in the Hospitality Industry
If you would like to have a competitive salary, an opportunity for growth within the Group and a wonderful working environment, apply today!
Applicants already residing in Malta will be given preference